Account Services Manager
Redwood Coast Energy Authority
Posted: April 30, 2024
Open until filled, First Review May 10, 2024
Applicants must submit an RCEA Employment Application, Resume, and Cover Letter to: RCEA, 633 3rd St, Eureka, CA 95501, Eureka, CA 95501 or hr@redwoodenergy.org, Attn: Account Services Manager. Incomplete application packages are subject to disqualification. Please include position #292 in your cover letter and in the subject line if you submit your application by email.
Application forms are available at: www.redwoodenergy.org/employment/
Account Services Manager
Redwood Coast Energy Authority (RCEA) is seeking an Account Services Manager to act as its lead customer service representative. The Account Services Manager provides oversight for customer account management, billing and rate-setting operations. This position serves as the lead point of contact between RCEA, its customers, and outside stakeholders.
Under general supervision, the Account Services Manager acts as the lead customer care representative for RCEA’s Community Choice Energy (CCE) program, providing oversight for customer account management, billing and rate-setting operations. This position serves as the lead point of contact between RCEA, PG&E, and data management and/or call center service provider(s) to identify and resolve issues related to RCEA and/or PG&E tariffs, program designs, customer debt collections, and business operations. The Account Services Manager coordinates with RCEA’s regulatory and legislative staff on policy matters related to rates, tariffs, and customer billing. The Account Services Manager also participates in community events and supervises assigned staff.
Salary: Manager $88,887.40 to $111,495.06 annually, plus benefits. (Appointments typically start at the beginning of the pay range.)
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