The bits and bytes are flowing to the Eel River Valley once more. This according to Suddenlink representative Gene Regan, who emailed us in triumph from the East Coast at 2:05 a.m. (PDT).
Still no Internet at your place? Here’s what you need to do:
It’s possible that some Suddenlink internet customers may need to reboot their modems and routers to restore service. To do so, they should unplug power from both the modem and the router, then power up the modem first and then their router.
Regan said that the outage was storm-related — a tree somewhere south of Eureka was blown into into some power and communications lines, taking out electrical service and communications to the Valley both. (He didn’t specify where, precisely this happened, but given the vague location, the description and the timing we’re going to guess that it was this incident off Elk River Road.)
The power company had to fix its lines before letting Suddenlink crews in, Regan said, which seems to have been a major factor in the duration of the Internet outage. Suddenlink customers in Fernbridge, Ferndale, Fortuna, Hydesville, Carlotta, Rio Dell and Scotia were all affected, along with customers of certain cell phone companies in those areas.